FAQs

Q. Can I have a collection or delivery at the weekend or outside normal working hours?
A. Yes, however there may be a premium charge for this.

Q. Can I paint your container a different colour?
A. No, if you alter the colour there will be charge to restore it. However, for long-term rentals, we may be able to provide the container in the colour of your choice.

Q. Can I place my container on grass or in a field?
A. No, you must have level ground, ideally this should be concreted. In some circumstances, we may be able to provide sleepers as a base for use on softer ground, but you need to tell us about this in advance.

Q. Can I use my own padlock?
A. Yes, you are under no obligation to take a lock from us.

Q. Can I buy my rental container?
A. No, not unless it is specified in your lease agreement.

Q. Can I return my container earlier than the minimum rental period?
A. No, if you do you will be charged for the full rental period.

Q. Can I store hazardous materials in your containers or use one as a morgue?
A. Generally we do not allow these types of use; please discuss your exact requirements with us.

Q. Can your driver move other containers or cabins on my site?
A. No, this is not included in your delivery or collection price. You will need to notify us in advance and request a costing for this service.

Q. Do I need to insure the container?
A. Yes, you need to insure against all risks and at least up to the replacement value on your lease.

Q. Can I claim against you for lost stock?
A. You are responsible for your stock; therefore, you must insure against all risk. You can only claim from us if you believe we were negligent.

Q. Can I collect the container myself?
A. This may be possible; however there will be a depot handling charge for lifting the container on or off you vehicle and the vehicle must comply with Health and Safety regulations.

Q. Can I call you 24 hours a day?
A. Yes, there is always someone to deal with an emergency. You would need to use the 24 hour Technical Helpline on 0800 107 3654 or click here for further information.

Q. Are your low noise units the quietest in the market?
A. They are significantly quieter than any known model.

Q. Do you sell containers?
A. We do, via our agency network and would be happy to take any requests.

Q. Do you supply offices, toilets, mess rooms, cabins or welfare units?
A. Yes, we do have these units for hire, we can offer assistance should you wish to purchase these types of space.

Q. Can you supply new containers or purpose built containers in the UK?
A. Yes, we have arrangements with both UK and overseas manufacturers.

Q. How much can I fit in?
A. Our containers come in 20ft and 40ft units, in other words, a storeroom that's either 20ft or 40ft long. A 20ft unit contains 22 cubic metres of usable capacity, while a 40ft unit contains 54 cubic metres. That's a lot of storage! If you're storing items on pallets, a 20ft unit can take 8 "euro" pallets (1,200cm x 800cm) or 7 "metric" pallets (1,200cm x 1,000cm). A 40ft unit will accommodate 21 "euro" pallets or 18 "metric" pallets.

Q. What range of items do people store in your containers?
A. Almost everything under the sun - here is just a small sample from a very long list...

Secure Storage (dry ambient containers)
Paper, cards, cars, motor parts, motorbikes, lawnmowers, shelving, packaging materials, TVs, electrical goods, building materials, retail items, canned goods, dry foodstuffs, fireworks, furniture, carpets, paintings, paint, DIY, lighting, computers, clothing, animal feed, bottled water, mobile phones, shoes, furniture, ceramics, aggregates, gas testing pipes, biscuits, tea, sweets, chocolate.

Temperature controlled
Frozen food, chilled food, cultures, pharmaceuticals, research products, chemicals (non-hazardous), cars (emission-testing), beer, wine, fresh food, vegetables, fruit, processed food, poultry, rubber, cheese, ready meals, olives, venison, pheasant, sausages, salad, rape seed oil, ice cream, cakes, wine, beer, flowers, juice concentrates, snake venom, resins.

Q. What type of container should I choose?
A. Think of a Secure Storage container as another room added to your premises. You can use it to keep anything you would put in a storeroom - or in your attic at home!

Our temperature controlled units act just like a cold store or chiller cabinet, ideal for everything from frozen foods to pharmaceuticals. Our SiteVault unit offers a unique secure, on-site solution for high value goods.

Q. Are there any items that require a dedicated, unique us container?
A. Yes, due to our stringent non-contamination policy and for health & safety reasons there are some items we only allow in dedicated, unique use containers.

These include:

• Rubbish
• Builder's rubble
• Cement
• Cement mixers
• Clay
• Hazardous chemicals
• Corrosive materials
• Hospital waste
• Corpses